First, go to My Transcripts to see if your course appears there.

If nothing appears there, go back to My Courses, and see if you can resume the course to trigger completion.

If neither of these options work, please go to our Get Help page to contact our Helpdesk.

Please ensure there are no actions or interactivities on the screen that you may need to click on to proceed. If you are certain that the course is locked up, close the course and relaunch it. You can also try clearing your browsers cache by following the instructions here: refreshyourcache.com.

If the problem persists, please go to our Get Help page to contact our Helpdesk.

Please ensure that you have a good, fast connection to the internet. Using internet at peak times can cause issues where the course appears to freeze, this happens while the course is trying to buffer. You can either try again during non-peak hours or a different network that has a better internet connection.

If the problem persists, please go to our Get Help page to contact our Helpdesk.

Sometimes, course certificates are not provided, but you can check course completion status on the My Transcripts page.  If certificates are enabled, you'll see a link to download it.

Try these steps if you're having issues with sound:

• Check the volume controls within the course player, located on the bottom left of the screen.
• Reload the page
• Clear your cache (visit refreshyourcache.com for instructions)
• Ensure you're able to hear sound on your computer from another source, such as YouTube.  If you can't hear any sound, there could be an issue with your audio drivers or sound card in your computer.

If you are getting a blank white screen when trying to launch the course, right click on the right screen and select the option "reload frame". You may need to do this more than once before the cache is significantly cleared enough in order to display the course.

If the problem persists, you can try clearing your browsers cache by following the instructions here: refreshyourcache.com.

Depending on the settings you have enabled or disabled on your browser, it may be a good idea to try a completely different browser, like Google Chrome, or Mozilla Firefox.

The courses on this LMS are fully HTML5 compatible and should work on any mobile device with the latest browsers (Chrome, Firefox, Opera, Safari, Edge). If the course doesn't play in your current browser, try downloading another one.

For desktop/laptop users, click on the icon in the upper right corner of the course to enable Full Screen mode.  You can always click ESC to go back to browser view.

If you need to keep the course in browser-view, try adjusting the zoom within your browser by clicking CTRL +/-.

For mobile iOS users, there is no Full Screen view available due to browser restrictions, however, the course is automatically maximized to use as much of your screen as possible.

For mobile Android users, click on the icon above the course to enable Full Screen mode.  Click the back button on your device to return to normal view.

Please go to our Get Help page to contact our Helpdesk.